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It's Cheaper To Order Online While Standing In Sears Than To Shop At Sears
In a perfect consumer world, perhaps brick-and-mortar stores would price-match their own websites. Perhaps front-line employees would be permitted to use their own judgment once in a while. In this...
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Check Your Best Buy Receipt Carefully Before Signing For In-Store Pickup...
Best Buy’s in-store pickup for online purchases is a handy option, but beware. You could be the victim of a sudden price increase. After Kevin’s wallet fell victim to a price adjustment after the fact,...
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How 'Convenient' In-Store Pickup Became Four Inconvenient Trips To Best Buy
Oliver thought that ordering online from Best Buy and then picking his purchase up from his local store would be the fastest and most convenient way to get his purchase from the retailer. Normally it...
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Sears Actually Has No Idea When Your Item Showed Up At The Store
This holiday season, Sears continues its mission as an elaborate anti-capitalist prank, mocking the feeble attempts that shoppers make to obtain useful information from customer service...
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Sears In-Store Pickup: Not Fast, Not In Stock, Not Helpful
Sears is trying to coax actual customers into its stores with great sales, but don’t be fooled. They’re still Sears. Donald ordered some tools for in-store pickup in order to save on shipping, but the...
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At Least I Tried To Buy A Vacuum From Best Buy
Gregg ordered a new Dyson vacuum this past weekend, and used a Best Buy gift card toward the purchase. When he arrived at the store, his order wasn’t ready, even though the exact item he had ordered...
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Demanding A Refund From Toys ‘R’ Us Leads To Infighting, Tears
Cami ordered some car seats online for in-store pickup at a local Toys ‘R’ Us store. When the order came, the seats were the wrong model. No problem: she just refused the order, which would put the...
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Toys R Us Takes Holiday Toy Orders, Then Ignores Customers
(The Caldor Rainbow)Yesterday, we shared JC’s sad story about the Little Tikes pizza oven he ordered from Toys R Us that is stuck in the bowels of the Toys R Us ordering apparatus with no explanation....
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Why In-Store Pickup Is Kind Of Weird
(Tortuga One)Jeremy blames the strangeness of his recent electrical cord reel puchase on Sears, but nothing about it was peculiar to that retailer. There was a $20 discrepancy in price for the same...
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Why Finish Line Can’t Sell Me The Shoes That Are 2 Miles Away, Ships Them...
(reallyboring) “How hard could it be?” Tom asked himself when he set out to use an online-only Finish Line coupon to buy some sneakers. He could stop by his local store and pick the shoes up on his way...
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New On eBay: In-Store Pickup, For Toys ‘R’ Us And Best Buy
(hvoltmer)Exciting news from eBay! The site now lets sellers offer in-store pickup or ship-to-store, just like shopping on the sites of national retail chains. That should be no surprise, though: the...
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Barnes & Noble’s Online Price Match Policy Still Confuses Customers, Drives...
(SA_Steve)“Barnes and Noble apparently hates money,” Travis wrote in the subject line while e-mailing us about his most recent shopping experience there. Well, that can’t be: we thought that all stores...
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Sears Messes Up, I Have To Face Life Without A Light-Up Skiing Santa Pig
Mike had a simple desire. He wanted a lighted skiing pig Christmas decoration. He wanted several of them, actually. Sears had them available, so he placed an online order, choosing in-store pickup....
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Walmart Testing Online Grocery Ordering And Pickup In Denver
(frankieleon.)Ordering stuff online for in-store pickup is convenient and saves on delivery fees, but would you do it with groceries? Would you do it with groceries at Walmart? That’s what the...
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Walmart Entices Shoppers To Try Online Grocery Pickup With Discounts
(KFSM)Does the idea of placing an online grocery order at Walmart and then simply visiting the store to pick it up appeal to you? Walmart is now experimenting with a few pilot stores where you can do...
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Kohl’s Rolls Out Buy Online, Pick Up In Store Nationwide
(JeepersMedia)The ability to order something online and pick it up is very appealing to consumers, even though doing so apparently doesn’t save us any time. Now Kohl’s, another retailer that had been...
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Retailers Struggling With In-Store Pickup This Holiday Season
Ordering an item online and picking it up at the local outlet of a chain retailer is a great advance in e-commerce, but it seems more convenient than it is. Even when everything is working smoothly, it...
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PetSmart Creates Adorable Holiday To Promote In-Store Pickup
Retailers love the idea of customers picking their online orders up in a local store, but shoppers are starting to find it inconvenient. One store has an idea to promote the practice: PetSmart is...
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BJ’s Introduces Pick Up And Pay Service For People Who Dislike Walking Around...
Do you like shopping at a warehouse club, but don’t like the experience of actually walking around inside a warehouse club? BJ’s Wholesale Club is following the not-especially-hot trend of in-store...
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Walgreens Introduces In-Store Pickup For Online Orders
We’re not sure which shoppers have been sitting around dreaming of the day when they could place an online order and pick it up from their neighborhood drugstore, but Walgreens is making that scenario...
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